Terms of Service

Terms of Service

OVERVIEW
This website is operated by LABEL WHITE OWL. Throughout the site, the terms “we”, “us”, “our” and "LABEL WHITE OWL refer to LABEL WHITE OWL. LABEL WHITE OWL offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

 

 RETURNS & EXCHANGES

LABEL WHITE OWL shall make all endeavors to deliver defect free products to the purchasers

LABEL WHITE OWL  can exchange sizes of the same product. Items must be unused, unworn, unwashed, free of damage, stains and fragrances. The tag on the product should be intact. 

You have to self ship the received products to us and once it qualifies our quality check, we shall dispatch your replacement order. Please notify us within 7 days of receipt of the outfit via email (hello@labelwhiteowl.com) or WhatsApp (+91-9899777081) of your intent to exchange.  

Custom-made orders cannot be exchanged, they can only be altered. 

An outfit is eligible for exchange/alteration only once.

Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects.  

Address for returns:

B-106, first floor, Nirvana Courtyard,Sector-50, Gurgaon (Haryana)-122018

 

SHIPPING POLICY 

We have FREE shipping within India on all orders. Once you place an order, your items would be shipped in 8-10 working days. Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your order reach you. Please Note- During festivals, adverse weather conditions or PANDEMICS, your shipment could get further delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.

INTERNATIONAL SHIPPING
We are now shipping internationally, please refer to our shipping policy for charges and the list of countries.